WHERE DO U DELIVER ?

We offer delivery across the major metropolitan areas of United Arab Emirates. Unfortunately, there are number of locations where we are not able to offer home delivery.


WHAT ARE YOUR CHARGES FOR DELIVERY/CASH ON DELIVERY ?

Delivery in United Arab Emirates may vary according to brands. We like to give our customers the flexibility of paying cash on delivery but we have to pay our courier an extra fee for all cash on delivery (COD) orders. Hence an extra COD charge of 20 AED is added.


HOW LONG DOES IT TAKE TO RECEIVE MY ORDER ?

It takes atleast 2-3 working days.


I DON'T WANT TO RECEIVE MY ORDER, WHAT SHOULD I DO ?

You can cancel your order at anytime before your order has been shipped from our warehouse.


MAKING A RETURN/EXCHANGE IS EASY !

Email us requesting Returns within 7 days of receiving your order at web@shagunonlinefashion.com with a brief explanation of the reason for the return. Shagunonlinefashion.com will reply soon, after which you will have 7 days to return the goods.We will notify you by email once your return has been received and processed.


RETURNS POLICY

Items should be returned new, unused, and with all shagunonlinefashion.com and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately. Please note that we are unable to accept To ensure that your return is adequately protected in transit, we ask that you send your items to us in the original packaging provided with your order.Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. Unidentified returns may be returned to the sender. Please email web@shagunonlinefashion.com if any of your purchases have been delivered without a shagunonlinefashion.com tag. For more information, please refer to the Terms and Conditions at shagunonlinefashion.com Should you choose to use your own courier service to make a return, shagunonlinefashion.com cannot take responsibility for the item and will cover the cost of the return. For your own protection, we recommend that you return the parcel using a delivery service that insures you for the value of the goods.